FAQs
How to create an account?
You can create an account via the link below. You will be prompted to enter your name, email and password. By creating an account with our store, you'll be able to complete the checkout process faster, store multiple shipping addresses, view and track orders in your account, and more!
How do I reset my password?
You can reset your password by clicking the link . Navigate to "Registered Customers" and a link to "Forgot your password?" will appear. You will be prompted to enter your email address to assist with the reset. Please check your spam folder in case emails are routed to spam.
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we are fast!). Once your order has been processed by our warehouse, we cannot make any changes.
Please note that any order that has already been packed or shipped cannot be cancelled.
How to tracking my order？
After the order is shipped, you will receive a shipping confirmation email with the tracking number, you can check the delivery status by the tracking number at https://www.17track.net/en.
*Please allow 1-2 business days for tracking information to be available.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Who pays for shipping on returns?
1. If you receive an incorrect or damaged product, please contact customer service immediately so that we can solve the problem. We want every purchase to be exactly as expected and promised. For returns in this case, we will pay for return shipping.
2. If the product is in good condition, but you don't like it or the size is wrong and you want to return it, the postage needs to be borne by you.
How long does it take to receive a refund？
The refund will be back to your paypal account within 24 hours, if you paid with debit- or credit card, you can get the money back to your account within 3-15 working days. It depends on the processing time of your bank.
What payment methods does Okaywear support?
Support PayPal, Vist, Mastercard, American Express,Apple Pay,Google Pay,Shop Pay
Are my payments secure?
Rest assured that your payment is safe.We use Payment Card Industry Data Security Standard (PCI-DSS) for encryption. Your purchase transaction data is only stored for as long as it takes to complete the purchase transaction. Once completed, your purchase transaction information will be deleted.
All direct payment gateways adhere to the standards set by PCI-DSS, administered by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express, and Discover.
Who pays for shipping on returns?
1. If you receive an incorrect or damaged product, please contact customer service immediately so that we can solve the problem. We want every purchase to be exactly as expected and promised. For returns in this case, we will pay for return shipping.
2. If the product is in good condition, but you don't like it or the size is wrong and you want to return it, the postage needs to be borne by you.
How long does it take to receive a refund？
The refund will be back to your paypal account within 24 hours, if you paid with debit- or credit card, you can get the money back to your account within 3-15 working days. It depends on the processing time of your bank.
What payment methods does Okaywear support?
Support PayPal, Vist, Mastercard, American Express,Apple Pay,Google Pay,Shop Pay.
Are my payments secure?
Rest assured that your payment is safe.We use Payment Card Industry Data Security Standard (PCI-DSS) for encryption. Your purchase transaction data is only stored for as long as it takes to complete the purchase transaction. Once completed, your purchase transaction information will be deleted.
All direct payment gateways adhere to the standards set by PCI-DSS, administered by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express, and Discover.
What if my promo code doesn't work?
Promotional codes only apply to all items in the order. Promotional codes cannot be combined with any other promotions or sales. Promotional codes do not apply to gift cards. Promotional codes cannot be stacked. If you think your code should apply, please contact our Customer Experience team, who will be happy to review code-specific policies.
