Your comfort, performance, and happiness is our top priority.If you have any questions and comments, If you do not satisfied with our goods and want to send them back to get a refund or an exchange, you can send a message to our after-sale Customer Service (email address: [email protected]), they will reply you in 24 hours(except weekends) and give you further information and some useful advice.Any returns not authorized by Customer Service will not be entertained.
30 Day return
If you have any reason or suggestion that you are not satisfied with the order, please contact our customer service at [email protected] within 30 days after receiving the product to request a return. Our customer service team will provide you with our return address. And all return shipping fees are at customers' own expense. Our customer service will always provide the best service for our customers.Return packages should be authorized. Any return request not authorized by the customer service will not be honored.
Note: Due to external factors such as equipment and screen brightness, the product image will be different from the actual product.
1. Please contact us before sending the item back to us for a refund. We do not accept returned items that you return directly without prior confirmation with us.
2. Write your order number on the package so that your package can be easily identified so that we can solve your problem as soon as possible.
3. Please note that the package is complete, Okaywear does not accept packages damaged due to transportation
4.After the order is returned, please send the tracking number to Okaywear so that we can track the logistics, E-mail: [email protected]
5.Confirming receipt of the returned package, we will contact you and give you a refund or exchange.
About Out of Stock
1. In case of out of stock after your purchase, we will get in touch with you at the first time.
2. You can choose to receive a full refund or an exchange for an in-stock product of equal value.
The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item. If you would like to return one or all of the items in your order, please contact our customer service under Contact to get the return address.
Please do not send the package back to the address on the package as it is not our return address. The address on the package is the warehouse address of the logistics company that works with us.
Damaged, defective, or mis-shipped items
We will issue a full refund including shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to Contact directly for assistance with processing your return.
Who will pay for the shipping and handling costs of returns?
1. If you receive an incorrect or damaged product, we will pay for the shipping and handling costs incurred in returning the product.
Note: Return items that are unworn, unwashed, undamaged, with original tags/packaging and sanitary stickers intact.
2. If the product is complete but you don't like it or it's the wrong size, the return postage and handling costs are the responsibility of the user.
3. Handling fee: 5% of the order total
Postage：The actual shipping cost of the courier company
4. If you have a return request, please first contact our corporate customer service email: [email protected]
Note: If you do not contact customer service for confirmation, your refund will not proceed.
1. Full refund
We will provide a full refund for any item found to be defective or damaged through our fault. Damages due to the fault of a third party or the customer's own fault cannot be refunded.
2. Partial Refund
We also offer partial refunds for returns that are missing some original parts. In this case, the customer can only get a partial refund.
3.The refund will be back to your paypal account within 24 hours, if you paid with debit- or credit card, you can get the money back to your account within 3-15 working days. It depends on the processing time of your bank.
If you have any further questions, please contact us. Email: [email protected]
Notes About Warranty1.Your order will be fully refunded if it is canceled within 24 hours of purchase.
Company:Shenzhen Runbang E-Commerce Co., Ltd
Address:R-4D136, 4F, Building #213, Tairan 6th Road, Tianan Community, Shatou Street, Futian District, Shenzhen
Operating Hours:Monday to Saturday：9am - 10pm Sundays: 10am - 6pm