Returns Policy & Refunds
Your comfort, performance, and happiness is our top priority.If you have any questions and comments, If you do not satisfied with our goods and want to send them back to get a refund or an exchange, you can send a message to our after-sale Customer Service (email address: firstname.lastname@example.org), they will reply you in 24 hours(except weekends) and give you further information and some useful advice.Any returns not authorized by Customer Service will not be entertained.
30 DAY RETURNS
If you have any reason or suggestion that you are not satisfied with the order, please contact our customer service at email@example.com within 30 days after receiving the product to request a return. Our customer service team will provide you with our return address. And all return shipping fees are at customers' own expense. Our customer service will always provide the best service for our customers.Return packages should be authorized. Any return request not authorized by the customer service will not be honored.
Note: Due to external factors such as equipment and screen brightness, the product image will be different from the actual product.
GET A SOLUTION
STEPS TO CONTACT US:
· If our company is responsible for the issue, we will allow a return to our warehouse for a refund and/or an exchange.
· Once we receive the item, we will offer compensation or resend for free a replacement at our expense.
· If the customer has ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return.
· The customer is responsible for the shipping fee for an exchange, and we will refund the original product cost upon receiving the returned item. all shipping fees are non-refundable.
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Wallet refunds: Up to 24 hours.
Please feel free to email us anytime, Okaywear is at your service!
Be sure to contact our customer service before returning the goods, do not return the goods privately!
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.