Below are Okaywear store shipping times and cost details：
Processing time: 3-8 Business Days
Standard Shipping:10-25 Business Days
Total Delivery Time = Processing Time + Shipping Time
10-25 Business Day
$9.99 (Free for US$89+)
Note: “okaywear” will ship according to the shipping method you choose(Standard Shipping & Express Shipping)
Which countries/regions can ship？
Currently, we only support shipping to 45 countries, as described below.( Okaywear is always working on shipping to more countries, so stay tuned to our shipping policy for the latest shipping information.)
Countries/regions that can be shipped：
Croatia/United States/Austria/Italy/Germany/France/United Kingdom
/Spain/Japan/Cyprus/Canada/Norway/Finland/Ireland/Portugal/Sweden/Greece/Romania/Belgium/Netherlands/Australia/Czech/Slovakia/Hungary/Denmark/Bulgaria/Poland/Philippines/South Korea/Lithuania/Luxembourg/Mexico/Switzerland/Slovenia/Thailand/Turkey/Singapore/New Zealand/Croatia/Latvia/Estonia/Vietnam/Malta/Malaysia/Israel
Non-shippable country/region: Shipping is not supported to countries/regions other than those listed above.
Do I need to pay customs duties?
Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.
Do I need to pay for shipping?
Shipping prices depend on product weight, destination, shipping method and other considerations. Detailed pricing information can be seen when placing an order. Choose the correct destination and then choose the shipping method to get accurate shipping costs.
How Do I track My Order?
Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.
Uncontrollable factors in shipping for Okaywear orders:
In most cases, packages will arrive within the estimated time of arrival. However, the actual delivery date may be affected by external factors such as flight arrangements and weather conditions. Please refer to the tracking information for the most accurate delivery date and be patient.
What if the package doesn’t arrive?
If you don’t get your package 60 days after it was shipped, please contact us at firstname.lastname@example.org . We’ll either resent a new one to you or give you a full refund.
Your comfort, performance, and happiness is our top priority.If you have any questions and comments, If you do not satisfied with our goods and want to send them back to get a refund or an exchange, you can send a message to our after-sale Customer Service (email address: email@example.com), they will reply you in 24 hours(except weekends) and give you further information and some useful advice.Any returns not authorized by Customer Service will not be entertained.
30 DAY RETURNS
If you have any reason or suggestion that you are not satisfied with the order, please contact our customer service at firstname.lastname@example.org within 30 days after receiving the product to request a return. Our customer service team will provide you with our return address. And all return shipping fees are at customers' own expense. Our customer service will always provide the best service for our customers.Return packages should be authorized. Any return request not authorized by the customer service will not be honored.
Note: Due to external factors such as equipment and screen brightness, the product image will be different from the actual product.
GET A SOLUTION
STEPS TO CONTACT US:
· If our company is responsible for the issue, we will allow a return to our warehouse for a refund and/or an exchange.
· Once we receive the item, we will offer compensation or resend for free a replacement at our expense.
· If the customer has ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return.
· The customer is responsible for the shipping fee for an exchange, and we will refund the original product cost upon receiving the returned item. all shipping fees are non-refundable.
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Wallet refunds: Up to 24 hours.
Please feel free to email us anytime, Okaywear is at your service!
Be sure to contact our customer service before returning the goods, do not return the goods privately!
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.
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