Refund & Return
30 days return warranty
Okaywear has its own clothing factory and strictly controls product quality to give customers the greatest peace of mind. We accept return requests within 30 days of delivery, details are as follows.
Cancel & Refund
|Order Status||Reasons for Refund Request||Requirements and Notice||Solution|
|Before shipment||1. Forget to buy sth.
2. Buy the Wrong thing
3. Just don't want it anymore
|Apply cancel orders within 24 hours||100% order amount|
|Apply cancel orders OVER 24 hours||95% of the order amount(deduct 5% processing fee)|
|Pre order Failed||Customer service team will contact you for solutions||Customer service team will contact you for solutions|
|Received||Lack of Items
|1. Apply within 30 Days after delivery
2. Order ID
3. Clear Photos of this item
4. Brief description about the problems of the items
|Contact Customer Service Team via firstname.lastname@example.org|
|Unhappy about the Clothes|
- Take a clear photo for the item.
- Contact our customer service team via email@example.com
- Send the photos and order ID to customer service team and tell them about your problems and the resolution you prefer. Return? Refund? Exchange? Resend？
- Customer service team will send you the address of ursime's international center, please send do not send the package back to where it came from, or it would delay your refund procedure.
- Call the post office to arrange a collection or drop off at your nearest post office.
- Notify us the tracking number after you have returned the item(s).
- All the exchange or refund will be processed within 2 working days once we have received the item(s).
- The Package must be restored to the unopened state
- Returned items must be returned in original product packaging.
- Returned items must have no visible signs of wear or use.
- Items returned without authorization will not be accepted.
- The returned package must be printed and accompanied by an RMA slip.
- Package must be sent to the address that Ursime offers by the email.
- Customer is responsible for all return charges.
- The original shipping fee and insurance are non-refundable.
- The following items cannot be returned or exchanged: bodysuits, lingerie, jewelry, beauty products, underwear, event and party supplies
- No exchange or return or amendments on promotional items or last-chance items.
- Customer should be responsible to the delivery problems caused by the wrong address.
- We are not responsible for the return of non Okaywear products.
*For the below circumstances, we don't accept a refund request without return. But we can offer a coupon for your next order.
(However, we can offer a coupon for your next order, please contact our customer service for details.)
1. Don't like the item;
2. Not fit as expected without any quality problems;
3. Shipping status shows delivered but the buyer didn't received;
4. Differences/misunderstanding (on products/fabric) which has already been claimed in our description/title;
5. Placed a wrong order and shipped.
Sorry for the inconvenience, we currently do not offer exchanges. However, we will advance this part as soon as possible. Stay tuned.
* Please make sure you do not include any items that were not purchased on Ursime by mistake in your return package. We will not be responsible for sending those items back to you.
*If you have any other questions, please feel free to get in touch with our customer service at firstname.lastname@example.org